INTERPRETATION & TRANSLATION SERVICES 
 
  

For TELEPHONIC SERVICES, contact Language Line Services 

1 Lower Ragsdale Drive, Building 2 | Monterey, California 93940 

NEW CUSTOMERS: 1-800-752-6096, Option 4 

Billing Inquiries: 1-800-752-6096 

REGISTERED CUSTOMERS: 1-866-874-3972 (Have your 6 digit client ID # ready) 

. Fax: 1-800-821-9040 
. Questions: Joe Matthews | 1-800-316-5493 | jmatthews@languageline.com 


Language Line Services (telephonic) has set-up a State of Maryland webpage for users to set-up accounts on-line. Registration takes 24-36 hours. 


You will receive an email confirmation once the registration is submitted. 

After your unit/facility is successfully registered, the person your unit designates as the contact will receive information from Language Line on how to request telephonic interpretation services. 

---

For WRITTEN DOCUMENT TRANSLATION, contact Schreiber Translations, Inc. (STI) 

51 Monroe Street, Suite 101 | Rockville, Maryland 20850 

. Customer Service: 301-424-7737 (ext. 125 or 107) 
. Billing Inquiries: 301-424-7737 (ext. 124) 
. Fax Number: 301-424-2336 
. Email: translation@schreibernet.com 

 ---

For ON-SITE INTERPRETATIONS, contact Ad Astra, Inc. 

P.O. Box 3534, Silver Spring, MD 20918 

Contact: Heather Barclay, Vice President & COO | heather@ad-astrainc.com 

Effective March 1, 2013  

Request Line: 1-800-308-4807 
Fax Number: 301-408-4448 
Email: interpreting@ad-astrainc.com 
Website & Online Scheduling: http://ad-astrainc.com/starmd​ 
 

Please direct your questions to the Office of Equal Opportunity Programs staff: 

Keneithia Taylor | Keneithia.Taylor@maryland.gov | (410) 767-6595 

Delinda Johnson | Delinda.Johnson@maryland.gov | (410) 767-5184

Janelle Robinson | Janelle.Robinson@maryland.gov | (410) 767-3148 

Tina Smith | Tina.Smith1@maryland.gov | (410) 767-6597 ​

 
Statewide Foreign Language On-Site Interpretation Services 

The State of Maryland Department of Budget and Management awarded two new contracts for On-site Interpretation to be effective on March 1, 2013. The contact information is provided below. 
 
PRIMARY CONTRACTOR: Ad Astra, Inc. 

Master BPO - 050B3400003 

Contact: Heather Barclay, Vice President and COO 

E-mail: heather@ad-astrainc.com 

Request Line: 1-800-308-4807 

Request E-mail: interpreting@ad-astrainc.com 

Fax: 1-301-408-4448 


To place Requests using the On-Line Scheduling System, go to http://ad-astrainc.com/starmd 
  

SECONDARY BACK-UP CONTRACTOR: Interpreters Unlimited 

Request Line: 1-888-826-8333 

Request E-mail: Maryland@iugroup.com 

Fax: 1-800-726-9822 


(If the Primary Contractor is unable to fill an Agency’s request, it will contact the Secondary Contractor on the Agency’s behalf to try to fill the request. After the request has been passed to the Secondary Contractor, then the Agency would work directly with Interpreters Unlimited. Otherwise, Ad Astra is the first point of contact for any On-site Interpretation requests.) 

 You may begin submitting on-site interpreter requests for assignments needed after March 1st starting now!  
​​​​​​