Skip Ribbon Commands
Skip to main content
Navigate Up
Sign In

The Department of Health and Mental Hygiene

skip to content | access shortcuts

DHMH Press Releases : Service Coordination, Inc., Notifies Individuals of Breach of Protected Health Information

Service Coordination, Inc., Notifies Individuals of Breach of Protected Health Information

Baltimore MD (March 17, 2014) -- Service Coordination, Inc. (SCI) has mailed notification (template letter attached) of a breach of protected health information to those who receive their services. On October 30, 2013, SCI discovered that between October 20 and October 30, 2013, its computer systems had been hacked, and that an individual had gained unauthorized access to those electronic files.

SCI is licensed by the Maryland Department of Health and Mental Hygiene’s Developmental Disabilities Administration to provide resource coordination services. The improperly accessed files included the name of certain Maryland residents to whom SCI provides services, along with each of those individual’s social security number, medical assistance number, Medicaid and Medicaid Waiver status and reason, DDA direct service provider, demographic and other information related to SCI’s case management services.

A criminal investigation into the unauthorized access into SCI's computer system took place, which included the FBI and the U.S. Department of Justice. The confidentiality of the investigation recently was lifted after law enforcement identified the alleged hacker, conducted a search of the alleged hacker's home and seized certain of the alleged hacker's equipment and accounts.
Service Coordination, Inc. is working to notify affected individuals of the steps they can take to mitigate the damages of the breach; the company is doing this in conjunction with the Developmental Disabilities Administration. As a result of this breach, SCI has enhanced the security of their operations to reduce future risk. Service Coordination, Inc. has given the Developmental Disabilities Administration satisfactory assurances that it has in place safeguards to ensure the privacy and security of individuals’ protected health information.  SCI provides support services to about 13,900 Marylanders.

In its notification to affected individuals, Service Coordination, Inc. has offered their resources as well as a year of identity theft protection from LifeLock, Inc.

Individuals seeking additional information may contact Service Coordination, Inc. at 301- 663-8044, visit; or email .

SCI breach notification letter template